JCB Ashford 01233 878008 JCB Sittingbourne 01795 459056
Customer Care
Some of your feedback.
At The JCB Group we endeavour to make every customer experience a truly memorable one.
Customer care is at the heart of our business and even on the rare occasion when things go wrong, we do our very best to put them right. If in the unlikely event that our service or our products do not meet with your full satisfaction, be sure to let us know.
We all like to be appreciated, so we’ve included some of our favourite comments from the many letters and emails we have received. All we can say is keep them coming!
What our customers say
"I always feel that Matthew (Hale) is giving me the best possible service and his attitude is commendable."
Ms G Pygall, Orpington, Kent
"We normally have our Passat serviced elsewhere, on enquiring at our usual place, we were told ‘Friday at the earliest’, JCB told us ‘bring it along’ at 9.00am. By 10.00 am, a new turbo hose was fitted and a happy man took to his wife her car! Many thanks."
Petra Young, Rainham, Kent
"Great customer service from JCB Medway. I would definitely buy another VW."
Ms G Pygall, Orpington, Kent
"I just wanted to record my thanks for the very professional and caring way in which you have dealt with us during what could have been a very unhappy experience…..You were involved very early on, to remedy the situation, and have shown much consideration in keeping the customer happy. Thank-you."
Mr T McMurchy, Ashford, Kent
"My thanks to the whole dealership especially the service desk and the workshop technicians who together made what I expected to be a major inconvenience nothing more than a breeze – how refreshing!"
Mr C Condon, Isle of Sheppey, Kent
Types of service
There are two types of service at JCB. we have broken down key benifits.
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