JCB Group Customer Testimonials
What our customers say about us…
At JCB Group we endeavour to make every customer’s experience of our business truly memorable.
Customer care is genuinely at the heart of our business and even when occasionally things go wrong, we do our very best to put them right. If in the unlikely event that our service or our products do not meet with your full satisfaction, be sure to let us know.
We all like to be appreciated, so here we’ve included some of our favourite comments
from some of the many letters and emailswe have received. All we can say is keep them coming!
“I always feel that Matthew (Hale) is giving me the best possible service and his attitude is commendable.”
Ms G Pygall, Orpington, Kent“
“We normally have our Passat serviced elsewhere, on enquiring at our usual
place, we were told ‘Friday at the earliest’, JCB told us ‘bring it
along’ at 9.00am. By 10.00 am, a new turbo hose was fitted and a happy
man took to his wife her car! Many thanks.”
Petra Young, Rainham, Kent
“Great customer service from JCB Medway. I would definitely buy another VW.”
Mr S Kelly, Chatham, Kent“
“I just wanted to record my thanks for the very professional and caring way in which you have dealt with us during what could have been a very unhappy experience…..You were involved very early on, to remedy the situation, and have shown much consideration in keeping the customer
happy. Thank-you.”
Mr T McMurchy, Ashford, Kent
“My thanks to the whole dealership especially the service desk and the workshop technicians who together made what I expected to be a major inconvenience nothing more than a breeze – how refreshing!”
Mr C Condon, Isle of Sheppey, Kent
“I wanted to take a moment to inform you of the excellent service your team at Ashford gave to my wife recently while she was experiencing issues with her VW Polo.“
Mr T T Bourke, by email
“What an excellent team you have at your Skoda outlet. Although I was buying a second hand car I was treated as if I was buying a new car. I would not hesitate to recommend anyone to go there.”
Mr T Smith, Basildon, Essex
”Thank you both for your professional approach and assistance, customer
service is very rare nowadays so I appreciate your efforts.”
Mr A Storer, by email